General Terms and Conditions

I – General Provisions

The company “ALTA P”, a French company with share capital of €1,000, registered with the Chambéry Trade and Companies Register under number 999 126 188 R.C.S. Chambéry and having its registered office at CHALET COTE COEUR - 6 CHEMIN PRIVE DES BUTS, LA TANIA, 73120 COURCHEVEL; telephone number 04 92 22 24 00, hereinafter referred to as the “Hotel Alta Peyra”

Scope of application. These general terms and conditions (GTC) apply to all bookings, accommodation services and ancillary services set out below, between the Company and one or more persons booking an accommodation service at the Hotel (hereinafter referred to as the “Customer”) or actually benefiting from such service at the Hotel (hereinafter referred to as the “Beneficiary”). The person actually staying at the Hotel, whether a Customer or Beneficiary, is hereinafter referred to as the “Guest”. The GTC are binding on Customers and Guests.

The Company reserves the right to amend its GTC at any time, without retroactive effect on bookings or services subscribed to, performed or in the process of being performed, except where mandatory legal provisions requiring immediate application apply. In the event of conflict, the special terms and conditions entered into between the Company and the Customer shall prevail over the GTC.

The GTC apply to all bookings and services, whether subscribed to directly at the Hotel, via the Website (including by redirecting to an online booking module operated by a third party), by email exchange with the Company, or through third parties (booking platform or centre, travel agency, etc.).

They apply to individual bookings of up to 4 rooms at a time. Above this number, group conditions shall apply.

Customer representations. The Customer certifies that they are of legal age and have the legal capacity to enter into a contract with the Company and to make the booking in their own name and on their own behalf, as well as in the name of, on behalf of or for the benefit of the Beneficiaries. The Customer declares that they use the Website, where applicable, in accordance with these GTC. The Customer guarantees the truthfulness and accuracy of the information and data, concerning both the Customer and the Beneficiaries, provided when making or for the purpose of the booking. The Customer undertakes to inform the Beneficiaries of the conditions applicable to their booking and stay at the Hotel, including these GTC and the Personal Data Processing Charter.

– OFFER AND TERMS OF STAY

Rooms and Room-Related Services. The Room categories and the associated price list are made available to customers or displayed by the Company

– at the Hotel reception desk;
– on the Website;
– on the website of the online booking operator accessible via the Website;
– upon request made directly at the Hotel reception desk or by email to the Company at bonjour@quinzeriehotel.fr. The features and prices of the Rooms, according to category, are indicated to the Customer and may be consulted as stated above. Customers making their booking online are invited to review and click on the information icons and links available throughout the booking process to ensure the content of their request and booking.

The Customer or Guest is invited to consult the Website, contact the Hotel or enquire at the Hotel reception desk to find out the terms and conditions of ancillary or additional services offered in addition to accommodation.

Photographs of the Rooms shown on the Website or in catalogues are provided for information and illustration purposes only and are not contractual; in particular, the layout and decoration of the Rooms made available may differ from the room in the same category shown in photographs on the Website or in catalogues.
The GTC, Rates and other terms and conditions applicable to the Rooms and hotel services offered by the Company are established for the primary purpose and use of the Rooms, namely accommodation. The Company reserves the right to refuse bookings or interrupt stays or non-compliant uses of the Rooms, or to offer other rental terms or conditions for Rooms used for other purposes such as filming, photo shoots, interviews, showrooms, etc.

Availability. Rooms are available from 3:00 p.m. on the day of the Guests’ arrival and must be vacated no later than 12:00 noon on the day of departure. Any delay beyond this time will result in the invoicing of an additional night at the Rate then in force.

Relocation. In the event of force majeure, an exceptional event not attributable to the Customer or Guest, or a technical issue at the Hotel making the Guests’ stay impossible, the Company will make every effort to offer alternative accommodation, where possible in a hotel of the same category as the Hotel. Any additional costs incurred as a result of relocation shall be borne by the Company. Force majeure means any event beyond the control of the party obliged to perform, which could not reasonably have been foreseen at the time the contract was entered into and whose effects cannot be avoided by appropriate measures, preventing performance of the obligation. If the impediment is temporary, performance of the obligation is suspended unless the delay in performance justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations. Apart from force majeure, the Company shall not be liable for non-performance or improper performance of its services attributable either to the Customer or Guest, or to the unforeseeable and unavoidable act of a third party; therefore, the Customer shall bear alone any additional costs that may be incurred in continuing their journey following the occurrence of such events. In all cases, a Customer who has accepted and actually benefited from the relocation solution offered by the Company waives any compensation or claim arising from the impossibility of accommodation at the Hotel and its consequences.

III. – Rates

The Rates offered are stated in euros, per Room and per night, for double occupancy and without breakfast, unless otherwise expressly indicated in the Rate. No reduction may be requested for single occupancy.
The Rates include service and taxes, except tourist taxes and additional taxes (regional or departmental), which shall be added and indicated at the time of booking before any payment or confirmation by provision of bank details (see IV BOOKING). Any change in tax or applicable tax rate, or the introduction of a new tax or tax regulation, shall be reflected in the price or final amount invoiced to the Customer or Guest.

The current Rates are displayed at the Hotel reception desk, on the Website, or communicated at the Customer’s special request by email to bonjour@altapeyra.fr or, exceptionally, by telephone. They may be changed at any time and without notice as long as the booking has not been confirmed, except where a quotation to the contrary has been specifically issued for the Customer.

Rates may vary depending on the date of stay (season, day of the week, etc.). The Company may also offer specific or occasional Offers or Rates due to an event, special occasion or any other reason at the Company’s discretion.

Rates offered to Customers by intermediaries must be the same as the Rates publicly displayed by the Hotel on the Website, on the booking platform or at the Hotel.

BOOKING
The Customer is invited to check the offer and availability of Rooms and Rates for the desired stay dates at the Hotel reception desk, on the Website, by sending an email to bonjour@altapeyra.fr or by telephone. The Company endeavours to provide information on Room availability as accurately and as early as possible, but such availability may change and be updated at any time. Room availability is confirmed and guaranteed only once the booking has been confirmed by email from the Company, as indicated below.
The GTC and the Personal Data Processing Charter are available on the Website.
During certain periods, prepayment for the stay may be required, with no possibility of reimbursement in the event of cancellation. Except in this case, when registering the booking and for the purpose of confirming it, the Customer is required to provide a booking guarantee in the form of a bank pre-authorisation by providing the details of a valid credit card in the name specified for the booking (cardholder’s name shown on the card, credit card number, expiry date and security code) via a secure link sent by the Company or directly on the online booking platform. No bank authorisation is taken by telephone. A charge of up to €1 may be made to verify the validity of the card. The booking is only taken into account by the Company upon either full prepayment of the stay by bank transfer or bank or credit card (or cash if the booking is made on site), or receipt and validation of the banking details and authorisation provided by the Customer.

When the Guest checks in upon arrival at the Hotel, a bank pre-authorisation on a credit card in their name shall also be requested as a guarantee for their stay (including, in particular: accommodation services, consumptions, additional services or other services of the Company, and damages where applicable), in an amount ranging from one night to the full stay.

In the event of an extension of the stay, the pre-authorisation amount may be increased according to the additional length of stay in order to confirm and guarantee the booking.

Where the Rate selected by the Customer for their booking is subject to full prepayment of the stay, or where the €1 charge is required for the booking, such booking (or order) obliges the Customer to make payment.

In all cases, the Company shall send the Customer an email summarising the booking and constituting firm and final confirmation thereof.

– PAYMENT TERMS

The Customer or Guest shall pay for the entire stay, including services and benefits not included in the booking and subscribed to by the Customer or Guest during the stay, less any prepayments already made where applicable, directly to the Hotel, no later than upon the Guest’s departure and return of the Room. Room keys must be left at the Hotel reception desk, unless otherwise agreed between the parties. An invoice summarising all services provided shall be issued to the Customer or Guest.

Methods of payment. The Company accepts payments

– in cash (euros only)
– by bank card, on site at the Hotel, on the booking platform accessible via the Website, or by secure payment link; the credit cards accepted by the Company are: Visa, Mastercard, American Express
– by bank transfer, using the Company’s bank details provided upon the express request of the Customer or Guest by email sent to bonjour@altapeyra.fr (all bank transfer or remittance fees are borne in full by the Customer or Guest making the payment).

The Company does not accept payment by bank cheque, holiday voucher or traveller’s cheque.

Prepayments shall be made using any of the payment methods above. Payment of the balance at the end of the stay shall be made in cash, by bank card or, exceptionally, by bank transfer subject to the Company’s specific agreement.

Payment incident. In the event of a payment incident resulting in the cancellation, for any reason whatsoever, of all or part of a payment already made to the Company, the Company shall have the discretionary right to cancel the booking or offer to renew it to the Customer or Guest who requests it by making a new payment. The Customer or Guest shall owe the Company all costs and charges incurred as a result of the payment incident.

– WITHDRAWAL – AMENDMENT – CANCELLATION – TERMINATION

Pursuant to Article L.121-20-4, 2°, Article L.121-20 does not apply to accommodation, transport, catering or leisure services to be provided on a specified date or according to a specified period. Consequently, the Customer does not have the usual statutory right of withdrawal.

Amendment and cancellation (termination) by the Customer. Bookings may be amended or cancelled (terminated) by the Customer or Guest in accordance with the conditions of the Rate selected by the Customer.

Other cases of cancellation or termination. The booking shall automatically terminate in the event of force majeure, an unavoidable and unforeseeable act of a third party, or an act of the Customer or Guest making performance of the service impossible. The Company shall incur no liability for termination or failures in performance caused by such events. The Company is entitled to cancel or end the Guest’s booking or stay if the Guest fails to comply with the terms of use of the services offered by the Company or behaves in a manner likely to cause any harm or disrupt the stay of other customers, whether accommodated at the Hotel or not. In such a case, the Company shall charge or, in the event of prepayment, retain the full price of the booked stay.

Financial terms of cancellation. In the event of cancellation of the stay or termination of the booking by the Customer or Guest that does not comply with the conditions set out in the Rate, including where the Guest fails to arrive on the arrival date stated at the time of booking without informing the Guest or Customer of the postponement of that arrival date, the booking shall be deemed cancelled and the contract fully terminated; the first night shall be invoiced and charged according to the pre-authorisation given, including if the Guest has postponed their arrival date during their stay without cancelling the first night in accordance with the Rate conditions; where prepayment has been required and made, it shall be retained in full by the Company.

– GUEST CONDUCT AND LIABILITY

In general, the Guest is required to ensure the security of their personal belongings, not to leave them unattended within the Hotel outside their Room and, when leaving their Room, to ensure that it is closed and locked. Each Room is equipped with a safe locked using a personal code. Guests are strongly encouraged to use it and are required to store their valuable personal belongings in it. Guests are also invited to avoid, as far as possible, bringing into the Hotel any items and belongings that are clearly superfluous, unnecessary or inappropriate for travel or a hotel stay.

The Company shall not be held liable in the event of theft, loss or other disappearance, or damage to such belongings, in the event of negligence or carelessness by the Guest or where the Guest has failed to comply with the safety instructions provided by the Company in the GTC and in any other communication or display, in particular on site.

Guests are liable for any damage, deterioration or vandalism affecting movable or immovable property within the Hotel or its appurtenances, whether or not belonging to the Hotel, occurring during a stay at the Hotel.

Where applicable, the Company may ask the relevant Guest to leave the Hotel before the end of their stay. The Customer and the Guest are jointly and severally liable for the full amount of the stay as well as damages for the loss suffered.

Guests undertake not to invite any person whose conduct is likely to cause harm or disruption to the Hotel or to customers, whether Guests or not, present or likely to be present within the Hotel or its appurtenances. Customers and Guests shall, in all cases, be liable for the consequences of harmful acts committed by persons they have brought in.

IV. – Applicable Law and Competent Jurisdiction

Applicable law. French law shall apply exclusively to the relationship between the Company and the Customer or Guest regarding the offer, formation, performance or termination of bookings, the GTC and the contract.

Competent jurisdiction. French courts shall have exclusive jurisdiction over disputes between the Company and the Customer or Guest relating to or arising from the offer, formation, performance or termination of the contract, and more generally concerning the subject matter or interpretation of the contract, quotation or GTC.

Language of the contract. In the event of a dispute, only the French version of these general terms and conditions of sale shall prevail; it shall take precedence between the parties over any other version or translation.